Frequently Asked Questions
The following are the most frequently asked questions Hurley Wine & Liquor Market has heard from its users. If you have a question or would like to tell us about a great bottle of wine, please email Hurley Wine & Liquor Market, we're interested in hearing from you.
Q. Do I have to sign for delivery?
A. Yes. Because we ship alcoholic beverages we are REQUIRED BY LAW to ship with Adult Signature Required. We cannot specify a time during the day that delivery will be attempted. UPS will not deliver on a Saturday or call you before arrival. Please contact us if you have any further questions or concerns.
Q. There is a particular wine I am looking for. Can I place a special order?
A. Yes, we can place special orders. If there is a wine you can not find and you would like to purchase a case of it, please email us at email@example.com or fill out this Request Form.
Q. When will my order ship?
A. In general, orders placed by 3pm Eastern Standard time will ship the same day. This is, of course, not guaranteed. It may take a few days for an order to be put together and for all products to be in stock. If you need to receive the wine by a specific date please include a note with your order in the "Special Instructions" box at checkout.
Q. Is it too hot or cold to ship?
A. When it is extremely hot or cold on the route between our location and the delivery address, we advise customers to choose to have the order held in our temperature controlled facility until the weather is more favorable for shipping. 3 day or 1 day air options are also available, these delivery methods will help ensure that wine is not exposed to the weather for prolonged periods of time. We reserve the right to hold orders to protect the integrity of products shipped. Hurley Wine & Liquor Market assumes no responsibility for wines damaged in transit by temperature. Please call us at 845-684-7065 for further info.
Q. Can I order online and pickup my order?
A. Yes, you may order online and pick up your order at our store located at 295 NY-375 West Hurley, NY 12491. Choose "Pickup at the store" at checkout. Please Note: When picking up in store, must present cashier with credit card used for purchase and matching photo ID to validate purchase.